licensing.riverbed.comRiverbed Support: Licensing Home

My Riverbed Account Information Assets Trade Up Cases & RMAs Tokens Account Linking Account Documents Mailing Subscriptions Manage KB Subscriptions Software & Documentation Riverbed Cloud SteelHead SteelCentral Network Performance Management SteelCentral Application Performance Management Control and Management SteelFusion SteelConnect Product List (A-Z) Knowledge Base Search Knowledge Base Browse by Category Security Finder Bug Finder System Dump Analyzer Support Community Multimedia Licenses Cloud Steelhead & Steelhead Cloud Accelerator OPNET Licenses Licensing FAQ Bulk Token Redemption You will be redirected to the Riverbed Cloud Portal . Click "OK" to continue. OK The SteelApp product line has been acquired by Brocade . Contact Brocade for assistance. The Xirrus product line has been acquired by Cambium Networks . Contact Cambium for assistance. Please submit a case with Riverbed Support and attach the nodeid file to the case. The nodeid file is generated on your Director (Follow documentation on steps to generate nodeid file). Please make sure your Director is licensed. Log in Appointment Back Appointment Getting Started Software & Documentation Back Software & Documentation SteelHead Back SteelHead SaaS Accelerator SteelHead CX/GX SteelHead SD SteelHead EX SteelHead Interceptor Riverbed Copy Utility Riverbed Services Platform SteelCentral Controller for SteelHead SteelCentral Controller for SteelHead Mobile Cloud SteelHead SteelCentral Back SteelCentral Network Performance Management SteelCentral AppCapacity SteelCentral AppResponse SteelCentral NetAuditor SteelCentral NetCollector SteelCentral NetIM Products SteelCentral NetPlanner SteelCentral NetProfiler SteelCentral NetSensor SteelCentral NetShark SteelCentral Packet Analyzer SteelCentral Portal SteelCentral Report Server SteelCentral Transaction Analyzer SteelCentral Transaction Analyzer Packet Trace Warehouse SteelCentral UCExpert Riverbed Modeler nCompass NetOne Bundle for Enterprises Riverbed AirPCap Wireshark AirPCap Riverbed TurboCap Wireshark TurboCap Application Performance Management SteelCentral AppInternals SteelCentral AppMapper SteelCentral AppSQL SteelCentral Aternity SteelCentral Portal SteelCentral WebAnalyzer Central Control and Management SteelCentral Controller for SteelHead SteelCentral Controller for SteelHead Mobile SteelFusion Back SteelFusion Edge Core SteelConnect Back SteelConnect SteelConnect CX SteelConnect EX Product List (A-Z) Knowledge Base Back Knowledge Base Knowledge Base Search Knowledge Base Browse by Category Security Finder Bug Finder System Dump Analyzer Support Community Multimedia SteelCentral AppInternals SteelFusion 70 Series Hardware Licenses Back Licenses Cloud Steelhead & Steelhead Cloud Accelerator OPNET Licenses -- OPNET Licenses Licensing FAQ Bulk Token Redemption My Riverbed Back My Riverbed Account Information Assets Trade Up Back Trade Up Certify Trade-Up Assets Virtual Trade-Up Cases & RMAs Tokens Account Linking Account Documents Mailing Subscriptions Manage KB Subscriptions Submit a Case Email Support Phone Support Which version do you want to visit Mobile Version Remember my preference. Full Site Version Licenses Cloud Steelhead & Steelhead Cloud Accelerator OPNET Software Licenses Search & View Licenses General License Operations Licensing FAQ Bulk Token Redemption Managing Licenses for SteelCentral Aternity Products To manage licenses for Aternity SaaS products, log into your Aternity Hosted and Cloud (MY & EU). On-premise administrators may adjust license(s) from the Aternity console. OK Submit a Case Email Support Phone Support Licenses SteelCentral AppResponse Virtual Appliances that are less than version 11 can only be activated via the Opnet Software Licenses page . Welcome to the New Riverbed License portal. In this section, you can: View and redeem licenses for your hardware and software products Download or email license files for your records Request extensions for your trial licenses Manage Licenses 1. Identify Product 2. Enter Information 3. Complete Enter Unique Product Identifier: Helpful Hints: Finding Your License Request Key (Activation Code) A license request key is the same as the activation code A license request key (activation code) generates the appliance’s licenses. After installing the software on your Riverbed appliance, generate a license request key (activation code) from the management console or command line by using an available token. You can view your available tokens on your Riverbed Support account, under the Tokens page. Finding Your Serial Number You can find the serial number of your Riverbed appliance in several ways: For Xirrus products, you can find your serial number by: looking at the label on the unit running a CLI command "show system-info" showing the serial number column in XMS-Cloud or XMS-Enterprise generating a diagnostic log from the AP WMI looking at the System information tabs in the AP WMI For Steelhead appliances, you can find the serial number in the Support tab of the Management Console Web Interface (in 4.1 and earlier, this is the Help tab). From the command line, you can use the show info command to display the serial number. The serial number is physically labeled on the box of the appliance as well as the appliance chassis, similar to the image below. For Cascade appliances, you can find the serial number from the user interface in the Help > About area. Finding Your Customer Key or Support ID Your customer key is included in the license request email for your recent Virtual SteelHead and Steelhead purchase. If you no longer have the license request email, you may enter your Support ID instead.. You may find your Support ID in the SteelHead interface under the Appliance Details section of the Help page. Challenge String You may generate a Challenge string from the SteelHead interface. Under Administration, choose Licenses, then scroll down to License Validation. Click the “Generate” button to retrieve a challenge string. Changes cannot be made once a license is associated with an appliance serial number. Are you sure you want to activate the selected licenses? Please accept or cancel the change. Accept Cancel Changes cannot be made once a license is associated with an appliance serial number. Are you sure you want to activate the selected licenses? Please accept or cancel the change. Accept Cancel For the license request token entered, you will initiate an RMA or license exchange and your old serial number will be disabled. Please accept or cancel the change. Accept Cancel For the license request key entered, you will initiate an upgrade for the related serial number. Please accept or cancel the change. Accept Cancel For the license request token entered, you will initiate an RMA or license exchange and your old serial number will be disabled. Please accept or cancel the change. Accept Cancel For the license request token entered, you will initiate an RMA or license exchange and your old serial number will be disabled. Please accept or cancel the change. Accept Cancel For the license request token entered, you will initiate an upgrade of your Stingray product. Please accept or cancel the change. Accept Cancel For the license request token entered, you will initiate an RMA or license exchange and your old serial number will be disabled. Please accept or cancel the change. Accept Cancel You have entered a Cascade Pilot license or serial number You may view and manage your licenses and support contracts through your Riverbed Support Account. Click "OK" to continue. OK Please login to your SteelConnect Manager Portal to manage your licenses. Server Name: Note: The server name should be a fully qualified domain name SSL Certificate: Note: Public SSL Certificate file must be in text(.txt) format Important Note: Before redeeming your token, please read the SSC Licensing Overview for important information about specifying your SSL Certif...